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For permission control inside the ticket system, you can use the blacklist or manual allow/unallow commands. Blacklisted members cannot open tickets. Manual allow entries grant extra channel access on top of the built-in support role visibility.

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Important Notes

Support role visibility is controlled per topic. If a topic has no support roles configured, the system falls back to the global support role list.
Manual allow entries are preserved through claim and unclaim. They are removed when a member is manually unallowed. The ticket owner can never be removed via ;ticket unallow.

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Global Blacklist

These commands apply globally — they are not ticket-specific.
Requires .
Prevents the member from opening any new tickets.
Blacklisting a user

Blacklisting a member.

Returns a paginated list of all blacklisted members with their reason and timestamp.

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Manual Ticket Access

These commands only apply to the specific ticket they are used in.
Requires .
Explicitly grants a member view and send access in the current ticket while it is open.
Explicitly grants a role view and send access in the current ticket while it is open.
Shows all members and roles that have been explicitly allowed into the current ticket.
Returns a list of extra entries. Does not include the ticket owner or built-in support roles.
Removes a member’s explicit ticket access. The ticket owner cannot be removed.
Removes a role’s explicit ticket access.

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Ticket Admins

Ticket admins bypass all Discord permission checks and can act in any ticket across all topics. Requires .

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Per-topic admin roles

Grant admin-level access scoped to a single topic. Requires .